Full-time

Location: Remotely and/or at our Cologne offices

#bepartofthechange

Our team of experienced and highly motivated developers does everything in its power every day to support our customers from retail, manufacturing and healthcare in their software projects in the digital transformation and to make them successful in the process. Create new, innovative IT solutions with us in a dynamic and agile environment.

We offer meaningful tasks

  • Handling customer enquiries (call/email)
  • Analysis, documentation, review and elimination of faults and problems in the IT environment at 1st and 2nd level support level
  • Qualified preparation of tasks that are passed on to 3rd level support
  • Ensuring the functioning of cloud-based IT infrastructures and applications
  • Troubleshooting as part of technical first-level support
  • Opening tickets for second-level support
  • Communication (enquiries/feedbacks) with end customers and external service providers
  • Supporting projects from a technical and organisational point of view
  • Support with administrative tasks (backup, maintenance)

You offer talent

  • Successfully completed training, e.g. as an IT specialist (system integration) or training / continuous education in a technology environment
  • Professional experience in IT service and support
  • Strong customer and service orientation
  • Good knowledge of Linux and Mac OS-based systems
  • Simple programming (e.g. Java, Ruby, Python shell scripts etc.) and database knowledge (SQL, MySQL, Postgres etc.)
  • Familiarity with the services and tools of Google Cloud Platform desirable
  • Very good written and spoken German
  • Good English skills, both written and spoken
  • Distinct affinity for technology, analytical thinking and quick comprehension; ability and willingness to quickly familiarise yourself with new IT tasks
  • Strong communication skills, organisational skills, reliability, high motivation and initiative
  • An competitive salary

We offer benefits

  • Work remotely and/or at one of our locations: In Cologne, overseeing the beautiful river Rhine or in Paris, close to the airport
  • Flexible working hours
  • Free membership at Urban Sports Club
  • Drinks, healthy snacks & Nespresso
  • Modern Apple equipment
  • Parking in the Rheinauhafen car park or KVB job ticket
  • Team events and developer meetups
  • Participation in congresses and seminars for continuous training
  • Access to our expert network
  • Experienced team & friendly people
  • Participation in exciting projects in trade and industry
  • Experience in retail, IT landscapes and digitalisation
  • A chance to implement your own ideas
  • An ideal environment in which you can realise yourself
  • An competitive salary

Who we are

We are headquartered at KAP am Südkai in Cologne's Rheinauhafen district, where we work on innovative solutions and tomorrow's technologies for our customers. Not only is the view of the Rhine motivating and inspiring, but above all our experienced team and our exciting customers make every day an exciting and rewarding adventure. This is where you can contribute your own ideas and work independently on cutting-edge applications.

Bayard Consulting Group offers its customers from retail, manufacturing and healthcare a comprehensive range of solutions from consulting and services to software development, always in context with their digitalisation strategy and a special focus on PIM, MDM and GDSN.

Are you in? Be part of the change!

If so, please apply directly to us by email with your full application documents and state the position you’re applying for, your earliest possible starting date as well as your salary expectations. Your contact person for this vacancy is Lutz Reiche. If you have any questions about this position, please do not hesitate to contact us.

We are looking forward to meeting you!